Shipment Policy

At Mridula Seksaria, we strive to provide efficient and timely delivery services to our valued customers. We understand the importance of receiving your purchases in a prompt manner, and we are committed to delivering your orders within 21 days.

1. Order Processing:
1.1. Once your order is successfully placed on our website, our team will begin processing it within 24 hours.
1.2. During the order processing phase, we will verify the availability of the item(s) you have purchased and prepare them for shipment.

2. Shipment Preparation:
2.1. After your order is processed, we will carefully pack and prepare your items for shipment.
2.2. Our team will ensure that your products are appropriately secured and packaged to minimize the risk of damage during transit.

3. Shipping:
3.1. Once your package is ready for shipment, we will hand it over to our trusted shipping partners.
3.2. We work with reliable courier services to ensure safe and timely delivery of your order.
3.3. You will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your shipment.

4. Transit Time:
4.1. Our standard transit time is 21 days from the date of order placement.
4.2. Please note that transit time may vary depending on your location, unforeseen circumstances, and any potential customs procedures.

5. Delivery Attempt:
5.1. Our shipping partners will make reasonable attempts to deliver your package to the provided shipping address.
5.2. If the delivery is unsuccessful due to reasons such as an incorrect address or the recipient being unavailable, the courier will follow their standard procedure, which may include leaving a delivery notification or attempting a subsequent delivery.

6. Customer Support:
6.1. Our customer support team is available to assist you with any concerns or queries regarding your order.
6.2. If you have any questions about the delivery status or need further assistance, please feel free to contact our support team through our website or by email/phone.

7. Exceptions:
7.1. While we strive to deliver all orders within 21 days, there may be exceptional circumstances beyond our control that could cause delays.
7.2. Such circumstances may include natural disasters, extreme weather conditions, logistical challenges, or other unforeseen events.
7.3. In such cases, we will make every effort to keep you informed about any delays and work towards resolving the issue promptly.

At Mridula Seksaria, we value your trust and are dedicated to providing you with a seamless shopping experience. We appreciate your understanding and patience in case of any unexpected delays. Rest assured, we will make every effort to fulfil our commitment of delivering your order within 21 days.