Returns & Exchange

  • Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

  • We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
  • All the sale, discounted, bought with a coupon are non returnable, non refundable.
  • If you have received a damage or wrong product, please WhatsApp us immediately on +91 9810184292.

Most of our items are Made to Order which are not eligible for returns.

Alterations in certain cases, depending on the nature of changes required, may be possible.

WhatsApp on our customer care number or write to us at contact@mridulaseksaria.com strictly within 48 hours of delivery to request for any issues.

Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. 

Mridula Seksaria will not be responsible for any lost shipment. The cost of return shipping is at the customer’s expense and is non-refundable.

We recommend returning items through traceable mail (We do not have reverse pick up facility ), as any returned items that is not received by Mridula Seksaria will be treated as not returned. 

  • Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging are eligible for exchange.
  • Please mention your name, address, number, email and order id on the parcel along with the size needed.
  • The cost of shipping to & from (reverse pickup as well as shipping charges) for the product is to be borne by you.

Cancellations of Cash on Delivery orders has to be done strictly within 24hrs of an order being placed. Please reach out to us at +91 9810184292 with your order number.

Why my exchange is not accepted?

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

  • Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
  • 10-12% Colour difference depends on the screen resolution and lights, please don’t expect an exchange or return for the same.
  • Exchange/Return not accepted if the product is washed and worn.

Please note that the goods are your responsibility until they are returned to Mridula Seksaria on the following address:

Mridula Seksaria

50 Gulmohar Marg, DLF 2,

Gurgaon 122002